For the purposes of Nunkuwarrin Yunti, clinical and practice governance includes the governance of safe quality services for clients accessing all services regardless of their location: Nunkuwarrin Yunti health centres, at designated outreach locations, in client’s homes or residential care facilities, and during transport.
Quality and safety of client care is guided by our Clinical and Practice Governance Framework. Due to the increasing importance of alignment of quality and safety standards in health care, the Clinical and Practice Governance Framework has been designed to align with the National Safety and Quality Health Care Standards (Standard 1 – Governance for Safety and Quality in Health Service Organisations).
Organisational standards (QIC) and clinical standards (RACGP) have also been used during development of the Framework to ensure a systematic approach to maintaining quality and safety in the care we deliver to our clients, alignment with industry standards and to enable Nunkuwarrin Yunti to maintain its accreditation status.
The Framework presents and describes the following elements:
- Governance and quality improvement systems (clarity on expectations, directions goals, priorities, targets for quality safe care and integrated systems of governance to actively manage client safety and quality risks)
- Service delivery practice (client focused, guided by current best practice in a culturally safe way)
- Performance and skills management (managers and the direct client care workforce have the right qualifications, skills and approach to provide safe, high quality health care)
- Incident and complaints management (client safety and quality incidents are recognised, reported and analysed and this information is used to improve safety systems)
- Client rights and engagement (client rights are respected and their engagement in their care is supported)
The scope of clinical and practice governance covers all employees managing and delivering direct and related client care services. This includes the Board, contract and visiting specialists, work placement students and volunteers who provide clinical and non-clinical support services.